THE LIEUTENANT GOVERNOR, DELHI

The proposal for doorstep delivery of services not rejected. Only advised to reconsider the proposal and suggested alternate model. : LG
The present proposal has implications for safety & security of women and senior citizens, possibility of corruption, bad behaviour, breach of privacy, loss of documents, etc. and adds unnecessary expenditure for the government and the people : LG
Digital delivery of services most effective tool to eliminate corruption as it removes human interface, minimizes delays and discretion : LG 
Consider plugging gaps in digital delivery of services from "application" to "delivery" stage, enable people to access services "online" through Internet Kiosks to be set up by unemployed youth : LG
Some media reports have appeared that the Hon'ble LG has rejected the proposal of doorstep delivery of services. Such reports are factually incorrect. It is clarified that Hon'ble LG has only advised to reconsider the proposal in its present form and has suggested to consider alternative model to eliminate corruption and improve public service delivery.

Hon’ble LG has observed that there are issues with the model proposed by the Government as it would introduce another layer of human interface with its attendant complications including concerns associated with safety and security of women/senior citizens, possibility of corruption, delays, bad behavior, loss of documents, breach of privacy, etc. Further, the service delivery persons would have to undertake lakhs of unnecessary road trips on the already congested Delhi Roads adding to the air pollution. The present model would also cost the government and the residents of Delhi as the Government would have to pay service charges and the people would have to pay facilitation charges as per the proposal of the government.

Hon’ble LG noted that all these concerns can be addressed as the government can alternately switch to 100% online delivery of services. This is important as the whole world is shifting towards digital delivery of services as it is the most effective tool to weed out corruption since it minimizes human interface, delays and discretion. This is achievable in Delhi as 35 out of 40 services proposed by the government for door step delivery are already available online.

Therefore, the Hon’ble LG has advised that the matter be reconsidered with the aim to put in place a model which provides for 100% digital delivery of services to people and facilitates access to bridge the "digital divide". To provide access to the internet, the Government can consider enabling the unemployed youth to set up internet kiosks where these services can be accessed and made available. The Government can also devise a model to provide soft loans to the young entrepreneurs to set up such kiosks.

This would be much more transparent, efficient, environment-friendly and would reduce corruption without incurring unnecessary expenditure.